Telecoms Products - Call Recording
Get to know your customers & your competition well.
KNet are proud to be the exclusive supplier of the SmartInteraction Suite. A powerful delivery tool for carriers, service providers, and hosted or enterprise contact centres to make voice recordings actionable in real-time, creating an endless stream of customer feedback and business intelligence.
Arguably one of the most under-utilised methods of gaining this insight is via call recording, however, the truest value of voice recording is not just in its security or regulatory purposes. For years companies have searched for ways they can better listen to their customers, KNet can help you make it easy.
In short, everything you need to turn your phone system from being just a means of contact between you and your customers, to a valuable tool that helps you understand your customers and their needs.