Telecoms Products - Call Recording


Get to know your customers & your competition well.
KNet are proud to be the exclusive supplier of the SmartInteraction Suite. A powerful delivery tool for carriers, service providers, and hosted or enterprise contact centres to make voice recordings actionable in real-time, creating an endless stream of customer feedback and business intelligence. 

Arguably one of the most under-utilised methods of gaining this insight is via call recording, however, the truest value of voice recording is not just in its security or regulatory purposes. For years companies have searched for ways they can better listen to their customers, KNet can help you make it easy.

In short, everything you need to turn your phone system from being just a means of contact between you and your customers, to a valuable tool that helps you understand your customers and their needs.

Features


  • SmartRecord®: Our award-winning true multi-tenant call recording platform now with Aurix enabled audio mining and analytics with every seat

  • SmartListen: Audio mining allows organizations to utilize speech analytics to index recordings phonetically for easy retrieval and reporting

  • SmartEvaluate: Our advanced form of call handler evaluation utilizes Aurix technology to allow users to isolate calls that meet certain criteria in order to perform several key business functions

  • SmartCapture: Screen recording extends and completes the picture of the call handler process by linking the voice recording with the corresponding visual recording of the keystroke activity


Benefits


  • Single Solution: The power of the SmartInteraction suite comes as a single architecture, not multiple systems requiring integration configurations, which delivers maximum efficiency for your organisation.

  • ROI: As a true multi-tenant product, SmartInteraction Suite delivers flexibility without the need for capital outlay, relaying maximised return on your IT investment in a shorter time span.

  • Local and Hosted Management: The ability to monitor all functionalities, all the time, either in a hosted or remote location via user web-access simplifies transactions and drives agility into your organisation

  • Big Picture Insight: 100% reporting on 100% of calls opens up a new level of business intelligence availability, providing increased business growth potential.


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