Knet Technology now provides groundbreaking technology-based communications expense management (TEM) solutions from the leader in the field, Avotus Corporation.

Knet Technology, a provider of ICT solutions in Australia since 1995, now provides groundbreaking technology-based communications expense management (TEM) solutions from the leader in the field Avotus Corporation (www.avotus.com).

Only products from the Avotus Corporation brings telecommunications, eProcurement, Expense, and Usage Management into a fully-integrated solution (Intelligent Communications Management).

The Product Range

Knet Technology’s capability is backed one two fronts:

• Product from Avotus (the worlds leading supplier in this market) with a range that redefines Telecom Management Services that includes capability in business process outsourcing, and technology-based solutions. The products enable customers to bridge the gap between expectation and execution to reduce costs, improve processes and gain control over a company's entire communications environment.
• From KNet Technology, advisory, implementation and support services that allow customers to maximise the benefits of the application whether the application be in-house or as a hosted service. KNet provides consulting and analytical services to look across all areas of your corporate telecommunications spend, voice, data, internet, extranet and wireless.

Twenty year history

Over time the requirements for call accounting solutions and capabilities have changed. Mobile and wireless phones, calling cards, pagers, etc. all produce call detail information that did not originate in your PBX. VoIP and converged communication provided additional information in their IP-based call detail records (IPDR) that you need to collect and analyze. Traditional call accounting systems could not provide you with the level of information you need to understand what is happening in this new communications environment.

"Usage Management"; a new term is born

Recognizing that the term 'call accounting' did not adequately describe all of the new requirements, Avotus coined the term "Usage Management" several years ago, a phrase that has been accepted industry wide.

Avotus ICM Usage Management

Avotus ICM Usage Management (UM) goes beyond traditional call accounting solutions to provide you with detailed information about the latest communications technologies to enable you to effectively manage your business.

Why use Avotus ICM Usage Management?

• Improve customer service - With customer service being a hallmark of good business, ICM Usage Management provides you with the detailed information you need about how much time your employees are spending on the phone in support of your customers.
• Protect your employees - In today's complex society, organizations are legally and ethically bound to be able to trace, report and/or alarm on emergency, malicious and threatening calls.
• Identify system misuse - While your employees may think they’re doing the right thing, they may not. ICM Usage Management gives you visibility to call detail information so you can then correct the problem. One major example is dialing into the corporate toll free number using a mobile phone. In the "old days", it made sense to use the toll free number instead of the hotel phone while on a business trip. However, many employees might not realize that the company is paying twice for these calls – for the toll free call plus the mobile call.
• Highlight system abuse - System access for illegal or unauthorized use, or "toll fraud", is a major concern for businesses. UM enables you to spot atypical calling patterns, start times or destinations so you can immediately take actions to solve security problems. ICM Usage Management enables you to quickly identify employees who are spending too much time on the phone.
• Support legal and regulatory requirements - Industry regulatory requirements often mandate that proof be provided that particular calls have been made – or not made – by an organization. Usage Management provides the detailed calling information for both wireless and landline calls to support these requirements.
• Enable charge back to departments, cost centres and clients - Costs can easily be allocated to departments, employees, divisions or projects using Usage Management account codes. With wireless expenses often exceeding landline charges, wireless expenses can now be properly allocated to the correct budgets including identification of personal call made by the employee.
• Understand employee productivity - ICM Usage Management helps you understand how much time your employees are spending on the phone in support of their job functions. For any organization that relies on employees call productivity such as in outbound call centres, Usage Management enables you to track and report on critical performance statistics for our agents or crew – including number and type of calls, duration and origin/destination city names.
• Properly provision your communications environment - Employees use multiple methods to communicate to customers, prospects and partners. Understanding the details of what communications services are being used enables you to offer the right mix to your employees. For example, If mobile phones or pagers are not being utilized, they can be redeployed to other users.

Telecom Expense Management

Are you still struggling with these Telecom Expense Management (TEM) issues?

• Sourcing and procuring communications services including MPLS, international WAN and web conferencing
• Verifying and processing often erroneous invoices
• Maintaining accurate inventory information on everything from smart phones to global networks
• Controlling the costs of landline and wireless communications
• Understanding and managing usage from your traditional PBX and/or VoIP network
• Complying with regulatory and policy requirements
• Investigating security issues
• Ensuring that your invoices reflect what was negotiated in your contracts

Avotus Intelligent Communications Management™ is the answer

Avotus Intelligent Communications Management (ICM) provides a technology-based solution for Telecom Expense Management.

It enables you to realize significant spend reduction and to continuously verify and permanently implement all cost and process improvements.

Whether you need to solve a single telecom expense management problem like gaining control of your mobile and wireless environment or need complete communications lifecycle management from procurement through payment, Avotus can help.

Integrated, technology- based business process management components

Avotus ICM is composed of three components which can be implemented in any order to support your telecom expense management requirements:

• ICM eProcurement™ is our automated online approach to sourcing and procurement. It helps to eliminate all of the hassles and expenses involved with manual RFP processes. Using the power of technology and an online reverse auction, you arrive at contract negotiation after having your suppliers bid their lowest terms and their best terms, conditions and SLAs to win your business.
• ICM Expense Management™ manages all of the operational processes across the entire purchasing to payment chain including implementation, inventory management, invoice validation and finance management. Avotus ICM Expense Management will provide you with accurate inventory information as well as improved invoice processing and validation. Best in class business processes will enable you to "maintain the gain" that you negotiated during the eProcurement process.
• ICM Usage Management™ is "Call Accounting for today’s needs". It enables you to manage and control the costs of all types of communications services from traditional PBX to the latest converged communications platforms to mobile and wireless, calling cards, and video and web conferencing services.

Using our web-based reports, detailed information on communications usage is available to help you identify areas to reduce costs, enforce corporate policy and comply with legal and regulatory rules. Allocating costs to departments, cost centres or back to clients has never been easier with ICM Usage Management.

Deployment – whichever way you need it

To ensure that you implement Avotus ICM in the way that is most beneficial to your unique business environment, this TEM solution can be deployed as licensed enterprise software, a fully outsourced hosted application, value-added Managed Services, or any combination.

Contact KNet Technology for further information or click hear to receive brochures and other information.