KNet Technology provides service level agreements to suit the individual needs of each business.

Guaranteed Service

• KNet Technology provides Service level Agreements tailored to suit the individual needs of each business.
• KNet provides support from our service desk. Or from specialized staff who visit the customers site as required or are placed onsite as part time or fulltime resources.

Service Desk

The Knet service desk is a single point of contact that provides Technical support for a wide range of issues. The "Service Desk" Performs task that are both proactive and reactive to streamline Resolutions for a rapid and cost effective outcome 24x7.

The "Service Desk" provides remote support to the following:

• Desktop Administration & Monitoring
• Network Administration & Monitoring
• Offsite Backup & Restore
• Infrastructure Monitoring
• Telecommunication Infrastructure
• Corporate Applications & Databases
• Network Security & Virus Monitoring
• Email and Internet

How the SLA Works

For the cost of a Monthly fee our customers can choose to have KNet become it's entire Information Communication and Technology resource maintaining the Business Systems 24x7.

Or, for a fee for service, our customers can simply choose to call the KNet "Service Desk" when they have an issue or question. It's that simple.

KNet does not have a complicated SLA process that pigeon holes our clients based on a Platinum, Gold, Silver or Bronze status.