Resources - FAQs

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• Can you look after my whole ICT infrastructure including Voice and Data?▲
  A:
  
  Yes. KNet has a base of highly specialised & trained technicians and engineers ready to assist you with any and all requirements you may have for your ICT infrastructure.
  
  
• Do you have a "Best Practices Policy" / Do you follow ITIL procedures.▲
  A:
  
  Yes. KNet is dedicated to delivering the best possible result for all clients no matter the scale of the requirement. As such we have our own internal Best Practices Policy which can be viewed Here and we also adhere strictly to the ITIL best practices policies and procedures.
  
  
• What does KNet Technology do?▲
  A:
  
  KNet Technology is a provider of Information Communications Technology (ICT) solutions. We deliver managed services, hardware and software to provide businesses with the tools to conduct their organisations business requirements in the Communications Technology world with maximum efficiency. Our full capabilities statement can be found on the Resources page
  
  
• What products do you support/sell?▲
  A:
  
  KNet Technology is a full Unified Communications house with the capability to deliver and support clients across Cisco, Avaya and Broadsoft platforms to name a few. KNet Technology delivers and can integrate Call Recording, Speech Analytics, Call Costing & Management, Mobile Device Management and UC Infrastructure Management services across our entire support range and tailor solutions to meet your specific requirements.
  
  
• What skillsets does KNet Technology have in Data/Voice/Contact centres?▲
  A:
  
  KNet Technology has Silver Certified Partnerships with both Microsoft and Cisco. As such we have industry trained engineers and technicians to assist deploy, maintain and service products and software across these ranges. KNet Technology also has years of field experience in dealing with real world scenarios and problem resolution/management, coupled with Best Practices Procedures KNet delivers the highest quality of support and service to its clients.
  
  
• What value do I receive by using KNet Technology▲
  A:
  
  At KNet Technology we are driven to deliver you the best result possible for your requirements. We assign priority resources to manage and maintain your projects lifecycle and upkeep of all services and/or product delivered in an efficient and cost effective manner.
  
  
• Where is KNet located?▲
  A:
  
  KNet technology has offices in the Sydney metropolitan area, Central West of New South Wales, New Zealand & Singapore as well as access to local resources across Australia to service our clients.
  
  
• Why should I choose KNet Technology?▲
  A:
  
  At KNet we are committed to regular review of our processes and direction to ensure our orientation is continually attuned to your needs. We understand that trust is the foundation of any relationship and recognise our obligation to meet, and where possible exceed, expectations. KNet is committed to creating long term value for our customers based on these values.