tHE sMARTRECORD SOLUTION PROVIDED THE CUSTOMER WITH A TRUE "IN cARRIER NETWORK" SOLUTION IN THE CLOUD THAT DELIVERS RECORDING OUTCOMES ACROSS ALL TECHNOLOGY TYPES WITHOUT THE NEED FOR AN APPLICATION ON THE DEVICE, jEFF wHITTON SAID.
"With Communications Recording, it's easy to monitor the key customer touch point of phone interactions. You can capture inbound/outbound calls over your Telstra mobile, TIPT and SIP Connect services, as well as MMS and SMS. The analytics add-on offers even deeper awareness of customer contact. It's ideal if you want more assurance in your dealings with customers, or want to drive smarter and more personalised relationships: Set up and operation couldn't be simpler. Our network based platform can work with your existing Telstra mobile, TIPT and SIP Connect services. It provides a range of functions to ASSIST your business - call recording, speech analytics, quality control of interactions, management and storage - in one integrated solution." HTTPS://WWW.TELSTRA.COM.AU/BUSINESS-ENTERPRISE/SOLUTIONS/COLLABORATION-CONFERENCING/COMMUNICATIONS-RECORDING#WHY-TELSTRA
THOSE INDUSTRY SEGMENTS SUBJECT TO COMPLIANCE LEGISLATION AND ORGANISATION WHO SIMPLY WANT A TOOL THAT HELPS THEM MANAGE CUSTOMER AND STAFF OUTCOMES ON A FIXED, mOBILE OR FIXED MOBILE CONVERGED ENVIRONMENT IS NOW AVAILABLE, jEFF wHITTON SAID.