It was agreed upon that a Cisco Contact Centre solution (UCCX) would be the best fit for the requirement and the fine details were hashed out between technical liaisons. KNet conducted due diligence, putting the solution through a rigorous testing and configuration phase as per the project plan.
When asked for a comment, Jeff Whitton - CEO KNet had this to say: “The project ran smoothly from end to end, the environment was tested and configured well within specified guidelines and the projected schedule period. Implementation was smooth and cutover appears to have been successful with no faults reported”
The client has informed that they are experiencing a far better service now with the new implementation and were thoroughly impressed with how smooth and professional the KNet team made the transition for them.
With the project finalised, KNet will continue to monitor and deliver above and beyond where required to maintain its outstanding track record for their clients in quality and service.
KNet Technology Pty Ltd
+61 2 6363 8999