KNet was recently engaged by an Australian city council to undertake a large upgrade to their telephony expense management system.
After an extensive review of the pre-existing environment in order to gain insight into requirements, KNet Technology developed for the client a best practises approach and designed the system that was going to achieve the requirements that the client sought. The review process saw KNet Technology move on to deploy the Avotus ICM 8.3.1 Software suite.
As with most major projects, there were challenges that arose during the installation process which needed to be overcome. As Project Manager Chris Dawson took on this task in collaboration with other KNet Engineers, all the while also liaising with technical teams from the Council staff to address these issues as they arose.
After extensive testing and review – systems are now fully operational and reporting on data through the new upgraded system. Cut-over on the systems occurred on the 21st of May and has been delivering within the brief since that time.
Mr Dawson could be quoted as saying “This was a great project to undertake, and it was good to be able to interact with the client who were always willing to provide any required information in order to complete the project successfully.”
Media Contact
Garry Hudson
KNet Technology Pty Ltd
+61 2 6363 8999
garry.hudson@knet.com.au
After an extensive review of the pre-existing environment in order to gain insight into requirements, KNet Technology developed for the client a best practises approach and designed the system that was going to achieve the requirements that the client sought. The review process saw KNet Technology move on to deploy the Avotus ICM 8.3.1 Software suite.
As with most major projects, there were challenges that arose during the installation process which needed to be overcome. As Project Manager Chris Dawson took on this task in collaboration with other KNet Engineers, all the while also liaising with technical teams from the Council staff to address these issues as they arose.
After extensive testing and review – systems are now fully operational and reporting on data through the new upgraded system. Cut-over on the systems occurred on the 21st of May and has been delivering within the brief since that time.
Mr Dawson could be quoted as saying “This was a great project to undertake, and it was good to be able to interact with the client who were always willing to provide any required information in order to complete the project successfully.”
Media Contact
Garry Hudson
KNet Technology Pty Ltd
+61 2 6363 8999
garry.hudson@knet.com.au
