KNet technology is now in the proud position to announce that its Carrier-Grade, Cloud-Based call recording solution is now in the final stages of the go-to-market review. 

Scheduled to hit the market in the first quarter of 2015, our new call-recording solution is expected to catapult KNet forward to become the tip of the spear in delivering best in class call-recording solutions for its clients. 

KNet is highly anticipating the final stages and release of this new range, with the strong belief that not only will this expand KNets already strong foothold in this sector, but will deliver a new level of satisfaction, quality assurance and researchable data sets for their clients, present or future.


- Garry Hudson, Managing Director KNet Technology

KNet Technology is currently reviewing a new go to market product for hosted Call recording. The proposed solution incorporates either Cloud, On-Premise or a combination of both configurations with the capability to capture recordings on mobile and fixed line situations.

KNet Technology will be partnering with CTI Group in order to deliver the solution with their Smart Record application suite and KNet’s infrastructure to provide the full system.

This new offering is envisioned to be a “Pay As You Use” plan with storage and capability to meet PCI and other compliance requirements as per regulatory statutes. Available with this packaged solution will be special features including but not limited to direct analysis of the speech as recorded. This will offer remarkable opportunities to implement contact centre training intervention as well the capability to gain real marketing information from BIG data stored as recordings.

We are excited to be a part of this new project and look forward to the benefits it will bring to both KNet and its clients moving forward into this new technological age.

- Garry Hudson, Managing Director KNet Technology

In recent KNet news, KNet Technology was approached with a requirement to deliver a call centre solution for a specialist insurance firm in NSW due to its track record in being able to deliver outstanding product solutions. KNet entered into discussions with the client to determine the requirements and work out how to deliver the best solution technologically, economically and in a timely fashion for the client.

It was agreed upon that a Cisco Contact Centre solution (UCCX) would be the best fit for the requirement and the fine details were hashed out between technical liaisons. KNet conducted due diligence, putting the solution through a rigorous testing and configuration phase as per the project plan.

When asked for a comment, Jeff Whitton - CEO KNet had this to say: “The project ran smoothly from end to end, the environment was tested and configured well within specified guidelines and the projected schedule period. Implementation was smooth and cutover appears to have been successful with no faults reported”

The client has informed that they are experiencing a far better service now with the new implementation and were thoroughly impressed with how smooth and professional the KNet team made the transition for them.

With the project finalised, KNet will continue to monitor and deliver above and beyond where required to maintain its outstanding track record for their clients in quality and service.


Media Contact

Garry Hudson
KNet Technology Pty Ltd
+61 2 6363 8999
garry.hudson@knet.com.au