Services - IT Help Desk

At KNet Technology, we provide you with several options to communicate an issue to our professional, trained staff in the KNet contact centre to make use of our technical expertise and help-desk services.

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Email

This will be sent direct to the Contact Centre and you will be sent an automatic response with a ticket reference number. As the ticket moves through status changes, updates are emailed to the addressee who requested the ticket and also the prime site contact keeping you informed of progress.

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Phone

You can call the Contact Centre directly on +61 2 6363 8999 to raise a ticket with one of our staff directly. They will log the ticket on your behalf and from this point you will then be able to monitor the progress via regular email updates or the Web Portal.

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Alert Monitor - (Managed Services – Contract)

The devices being monitored by KNets Alert Monitor (Labtech Agent) generate their own tickets directly. Once the ticket is generated you will be informed by email and can monitor the progress by the email updates or via Web Portal for a proactive result in addressing issues that may not have even manifested enough to be visible at a user level.

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Web Port - (Contract Customer Only)

Contract customers can create and monitor the life of requested tickets via KNet’s support portal – this access also allows you to get management reports on a regular and ongoing basis over the life-cycle of your submission.