Telecoms Products - Speech Analytics


KNet delivers with the best-in-class speech analytics software, a unique solution for gathering Business Intelligence to achieve optimum caller feedback and further drive increases to business efficiency and development challenges.   

In today’s highly competitive environment, the majority portion of business is conducted via telephone, whether this is through contact centres, internal sales desks, customer service provisions or other teams connected to the customer. During these conversations, your customers are revealing information about their needs, expressing opinions on your products and/or services and providing intelligence about competitors.

With the need to make the most of all available resources to stay ahead of the competition, KNet can provide your business with a simple to use Speech Analytics tool which delivers powerful insight on 100% of captured transactions between your organisation and your customers. Quickly analyse a set of call recordings for valuable market and competitive information, while simultaneously minimising the risk of regulatory compliance breaches and ensure standards of corporate communications policy are met.

Features


  • Natural Voice Compatibility: Desktop speech search based on phonetic speech analytics technology, providing speaker independent capability that doesn’t require a database of dictionary terms.

  • Single Point Interface: Easy to use interface providing a simple and efficient way to create searches, review results and tag files of importance.

  • Versatile and Industry Compatible: Plug-in interface to easily connect to third party tools e.g. Business Intelligence platforms. Supports industry standard telephony audio formats, including: WAV (G711, GSM6.10), MP3 & WMA.

  • Large, Fast, Scalable Custom Searches: Support for up to 1500 hours of searchable audio plus save and reuse your projects, searches, data filters and tag libraries.


Benefits


  • See The Big Picture: Significant improvements in efficiency over traditional speech analytics and search techniques, releasing value through increased coverage.

  • Enhanced Feedback: Increased business performance and service quality, through the identification of good and bad practice.

  • Protect Your Good Name: Enhanced protection of your brand by reducing the risk of malpractice, fraud and non-compliance.

  • High ROI Turn-around: Lowest Total Cost of Ownership (TCO) due to a small operational footprint, easy integration to other systems and easy to use interface allowing ‘expert-free’ operation of our speech analytics toolset.


Our Products