Telecoms Products - Speech Analytics
KNet delivers with the best-in-class speech analytics software, a unique solution for gathering Business Intelligence to achieve optimum caller feedback and further drive increases to business efficiency and development challenges.
In today’s highly competitive environment, the majority portion of business is conducted via telephone, whether this is through contact centres, internal sales desks, customer service provisions or other teams connected to the customer. During these conversations, your customers are revealing information about their needs, expressing opinions on your products and/or services and providing intelligence about competitors.
With the need to make the most of all available resources to stay ahead of the competition, KNet can provide your business with a simple to use Speech Analytics tool which delivers powerful insight on 100% of captured transactions between your organisation and your customers. Quickly analyse a set of call recordings for valuable market and competitive information, while simultaneously minimising the risk of regulatory compliance breaches and ensure standards of corporate communications policy are met.