KNet Technology will be partnering with CTI Group in order to deliver the solution with their Smart Record application suite and KNet’s infrastructure to provide the full system.
This new offering is envisioned to be a “Pay As You Use” plan with storage and capability to meet PCI and other compliance requirements as per regulatory statutes. Available with this packaged solution will be special features including but not limited to direct analysis of the speech as recorded. This will offer remarkable opportunities to implement contact centre training intervention as well the capability to gain real marketing information from BIG data stored as recordings.
We are excited to be a part of this new project and look forward to the benefits it will bring to both KNet and its clients moving forward into this new technological age.
- Garry Hudson, Managing Director KNet Technology